Frequently Asked Questions

† How Do I Contact Customer Support?

† How Do I Store STM Products And What Is The Shelf Life?

  • Storage Instructions:
    • Store in a cool and dry place to maintain freshness.
    • For extended storage beyond 3 weeks, it's recommended to refrigerate the products.
  • Shelf Life:
    • Products will last 3-4 weeks under proper storage conditions.
    • For optimal quality, it's best to use the products before 4 months from the date of purchase.

† How Do I Get The Military Discount?

 

† What’s Your Return and Refund Policy?

  • At Sacred Three Mushrooms, we are committed to ensuring your satisfaction with our products. Please review the following guidelines regarding returns and refunds:
  • Sterility Guarantee: We offer a sterility guarantee of 100% on products for 30 days after the date of purchase. To be eligible for a full refund, we would need pictures or video of what has happened.
  • Quality Concerns: If you have any concerns about the integrity of your products, please contact us at info@sacredthreemushrooms.com within 30 days of receiving your order. If deemed necessary, we will promptly dispatch a replacement. In certain instances, we may provide a prepaid return postage label for the return of the problematic product.
  • Shipping Damage: While we take every precaution to ensure secure packaging, if your products arrive damaged during shipping, please email us a clear photo of the damaged product within seven days of delivery. We will send you a replacement within 48 hours.
  • Address Accuracy: It is your responsibility to provide accurate shipping address and name information. Please double-check the shipping address provided before submitting your order. Items returned or lost due to an incorrect or invalid/undeliverable address will not be eligible for a refund.
  • Order Cancellation: Orders can be canceled as long as they have not been shipped. Please email us at info@sacredthreemushrooms.com to request an order cancellation. Refunds for canceled orders take 3-5 days to process.
  • Research Satisfaction: If you encounter any issues with your research or are unhappy with your purchase, please reach out to us at info@sacredthreemushrooms.com We would love to help.

Please feel free to contact us at info@sacredthreemuhsrooms.com if you have any further questions or concerns regarding our return and refund policy.

Thank you for choosing Sacred Three Mushrooms.