Frequently Asked Questions

† How Do I Contact Customer Support?

† How Do I Store STM Products And What Is The Shelf Life?

  • Storage Instructions:
    • Store in a cool and dry place to maintain freshness.
    • For extended storage beyond 3 weeks, it's recommended to refrigerate the products.
  • Shelf Life:
    • Products will last 3-4 weeks under proper storage conditions.
    • For optimal quality, it's best to use the products before 4 months from the date of purchase.

† How Do I Get The Military Discount?


† What’s Your Return and Refund Policy?

  • At Sacred Three Mushrooms, we are committed to ensuring your satisfaction with our products. Please review the following guidelines regarding returns and refunds:
  • Sterility Guarantee: We offer a sterility guarantee of 100% on products for 30 days after the date of purchase. To be eligible for a full refund, we would need pictures or video of what has happened.
  • Quality Concerns: If you have any concerns about the integrity of your products, please contact us at within 30 days of receiving your order. If deemed necessary, we will promptly dispatch a replacement. In certain instances, we may provide a prepaid return postage label for the return of the problematic product.
  • Shipping Damage: While we take every precaution to ensure secure packaging, if your products arrive damaged during shipping, please email us a clear photo of the damaged product within seven days of delivery. We will send you a replacement within 48 hours.
  • Address Accuracy: It is your responsibility to provide accurate shipping address and name information. Please double-check the shipping address provided before submitting your order. Items returned or lost due to an incorrect or invalid/undeliverable address will not be eligible for a refund.
  • Order Cancellation: Orders can be canceled as long as they have not been shipped. Please email us at to request an order cancellation. Refunds for canceled orders take 3-5 days to process.
  • Research Satisfaction: If you encounter any issues with your research or are unhappy with your purchase, please reach out to us at We would love to help.

Please feel free to contact us at if you have any further questions or concerns regarding our return and refund policy.

Thank you for choosing Sacred Three Mushrooms.